Wednesday 21 January
Ummmm ...
I browsed through the 5 Perspectives but found most of them too technical and waffly - the article I found most fascinating was called 'A ripple effect' about how a rural school district shows how one new service in 1992 put in motion a steady wave of library support.
I found the following quotes from the article excellent advise:
When you have a program that is exceeding expectations, you have the foundation for success. Empowering the patron will empower your library.
In order for small libraries to succeed, they need to think big: Develop an innovative strategic and tactical plan, work on one tactic at a time, and eventually, you will accomplish your goals.
Quality customer service is another key to success for our library. Our goal is to make the total customer experience satisfying, pleasurable and resulting in an end product that meets or exceeds their expectations. (which I thought sounded like our Project ICE)
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1 comment:
Nice.... Yip we got it first in Project ICE
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